Refund policy

🔁 Refund & Return Policy – PetNas
At PetNas, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
By placing an order on https://buypetnest.com, you agree to the terms outlined below.
1. Returns
Due to the nature of our pet products and for hygiene and safety reasons, we do not accept returns once an order has been delivered.
However, if you receive:
A damaged product
A defective product
The wrong item
Please contact us within 7 days of delivery, and we will review your case.
2. Refunds (If Applicable)
Refunds may be issued in the following situations:
Product arrived damaged or defective
Incorrect item received
Order lost in transit (confirmed by tracking)
Once your request is approved, a refund or replacement will be processed.
Refunds are issued to the original payment method.
3. Non-Refundable Items
The following items are non-refundable:
Products damaged due to misuse or improper handling
Orders with incorrect shipping details provided by the customer
Change of mind after the order has been shipped
Delays caused by customs, carriers, or circumstances beyond our control
4. Order Cancellation
Orders can be canceled within 12 hours of placing the order
Once the order has been processed or shipped, cancellation is not possible
5. Refund Processing Time
Approved refunds are processed within 5–10 business days
The time taken for the refund to reflect in your account depends on your payment provider
6. Shipping Costs
Shipping charges are non-refundable
If a refund is approved, only the product price will be refunded
7. How to Request a Refund
To request a refund or report an issue, please email us with the following details:
Order number
Reason for refund
Clear photos or videos (if the product is damaged or incorrect)
📧 Email: buypetnest.store@gmail.com
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 Email: buypetnest.store@gmail.com
🌐 Website: https://buypetnest.com